All orders usually ship within 1 to 2 business days. We ship on Tuesdays and Fridays only, using USPS, FedEx, and UPS. You determine how quickly your shipment arrives when checking out. If you need something on a RUSH basis or special order, please give us a call at the office (707-984-8545) and we’ll work something out.
We will be happy to exchange unopened products and recommend an alternate product from our line within 30 days of original purchase.
If an item was shipped to you in error or damaged during shipment, please call our office at 707-984-8545 or email us at service@HarvestMoonFarmsLavender.com as soon as possible. We will ship you the correct/replacement product and instruct you how to return the unwanted/damaged product to us.
We will automatically create a back order for an unavailable item and ship it to you when it becomes available. You will not incur additional shipping charges for the back ordered item. If you prefer not to wait for a back ordered item, please call us at 707-984-8545 or send an email to service@HarvestMoonFarmsLavender.com and let us know.
HMF uses the purest natural and organic ingredients in the products we make. We resource the herbs and product supplies from local sustainable sources who embody quality and integrity. We use food-grade ingredients when making our products, because we believe you shouldn’t put anything on your body that you wouldn’t put in your mouth!
Our products have grown out of our families’ and friends’ real needs. They have been developed and polished over time to be very effective in what they do. Many of the ingredients we use are wild crafted by us locally, ethically and sustainably. These products are used by real people living real lives… and from the reports we get back, they work! In fact, we use them ourselves every day.
When we wild craft plants we have minimal impact on the environment, by only taking a small portion of the plants and never over harvesting. Lavender is a disease and drought tolerant plant perfect for this ecosystem. We fertilize once a year with organic pelletized chicken manure and water twice a year in the summer. We hand harvest without the use of agricultural machinery and use no herbicides for weed control. We use no till methods of agriculture and apply compost tea annually to grow the soil biology to help feed the plants.